FAQ

Clozevip Audio stands out as the premier destination for audio enthusiasts due to our expansive selection of the very best in new, used, and vintage home audio products. Founded by John Wilson, our company has grown to become one of the largest online retailers of pre-owned HiFi equipment globally. Our extensive inventory is meticulously curated to ensure quality and functionality, catering to both new buyers seeking modern audio solutions and collectors hunting for rare, vintage pieces. At Clozevip Audio, customers can trust in the expertise and dedication we bring to the table, ensuring each purchase enhances your auditory experience.

Clozevip Audio is open from Monday through Friday, from 9am to 4pm. While we offer limited support by email on weekends, we primarily handle customer inquiries and orders during our weekday business hours. If you wish to visit our warehouse in person, please note that visits are strictly by appointment only. This allows us to provide you with the best possible service and ensure that a staff member is available to assist you. To schedule an appointment, please contact us directly via What's App or email during our regular operating hours.

Yes, Clozevip Audio ships gear worldwide. We partner with reputable carriers like UPS and FedEx to ensure that your high-quality audio equipment reaches you safely and securely. All shipments are fully insured, providing you peace of mind that your purchase is protected against any potential damage or loss during transit. Whether you're across the country or across the globe, Clozevip Audio is committed to delivering exceptional service and top-notch products to your doorstep.

At Clozevip Audio, we aim to provide flexibility and convenience for our customers. We accept a variety of payment methods to suit your preferences. You can make your purchase using Bank Transfer or any major credit cards, including American Express (Amex), Visa, MasterCard, and Discover. Additionally, embracing the latest payment trends, we also accept cryptocurrencies. For orders under $4,000.00, PayPal is an accepted payment option. Please note that our payment terms are fixed and not subject to change.

At Clozevip Audio, we don't manufacture the products we sell, which means we don't offer a traditional "manufacturer's warranty." However, we stand by the quality of our products and want to ensure your satisfaction. That’s why we provide a 30-day satisfaction guarantee return policy on every purchase. Additionally, each product comes with a 365-day warranty to protect against defects. Our experience shows that about 99% of product defects, if any, will occur within this period. So, you can shop with confidence knowing that Clozevip Audio has your back.If something comes up beyond that time, we do have a highly qualified repair technician on staff that can offer support or guidance.